TERMS & CONDITIONS
Upon booking a tour, or any other product presented in this brochure, you acknowledge and accept to be bound by and comply with the terms and conditions mentioned herein. CTC Travel Group may change these terms and conditions, at its sole discretion, occasionally, and you agree to be bound by and comply with such terms and conditions as they may be modified. All prices are quoted in Canadian dollars, unless otherwise specified. The prices are based on tariffs and currency exchange in effect as of Jan 01 2012 All prices are subject to adjustment in the event of changes to the tariffs and exchange rates.
MAKING A BOOKING
CTC Travel Group accepts bookings through travel agents or on line bookings. All communication regarding the tours as well as all payments and/or refunds are to be conducted through your travel agent. A deposit or full payment, payable by money order, credit card (Visa, MasterCard or Diners Club) is required at the time of booking. Your authorization to use your credit card for deposit and/or final payment indicates your compliance with our booking terms and conditions, whether or not you have actually signed the appropriate draft. Faxed, emailed or verbal authorization of your credit card confirms your reservation. Final payment is due 45 days prior to departure. Reservations made within 45 days of commencement must be accompanied by full payment. CTC Travel Group Ltd. will forward written confirmation and preliminary travel information upon receipt of deposit. Travel documents will be sent 2-3 weeks before departure upon receipt of full payment.
We highly recommend purchasing Travel Insurance at the time of booking. Please contact your travel agent to purchase travel Insurance.
No refund can be made for unused portions of the tour, including but not limited to missed meals or sightseeing. If you must withdraw from the tour for reasons such as illness, be sure to obtain a medical certificate in support of any insurance claim. If, for any reason, CTC Travel Group Ltd. cancels the tour, your money will be fully refunded, in which case CTC Travel Group Ltd. has no further obligation.
Your travel agent will receive the travel documents no later than 14 days prior to departure. It is the tour participant's responsibility to obtain, at his/her expense, all documentation required by the relevant government authorities, including those for your return to Canada. Ask your travel agent for more details. CTC Travel Group Ltd. assumes no responsibility for any delay, loss or extra expense incurred as a result of improper or lack of travel documents.
Each passenger will have options and opportunity to deviate from the tour return date. Air deviations will be subject to availability and must be requested prior to departure from Canada or the USA. Air deviations will involve an additional cost.
Slight changes in the day-by-day itinerary may occur due to local conditions and or unexpected operational difficulties beyond our control. Also, should it be necessary, local suppliers reserve the right to substitute tours, performances, meals, etc., with those of equal or greater value, with no further obligation.
Due to recent fluctuation in exchange rates, prices cannot be guaranteed until payment is received in full. This guarantee excludes fuel surcharges and does not apply to any taxes, charges or levies imposed by any government or their agencies. In exchange for this guarantee, no refund will be made if costs are reduced. Prices are per person and in Canadian Dollars unless otherwise specified.
Travelers should be aware that different living standards and practices and different standards and conditions with respect to the provision of utilities, services and accommodation might exist outside Canada and the USA. Hotel ratings are not based on North American standards; therefore, they cannot be compared to ours judged by our domestic standards. CTC Travel Group Ltd. will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that CTC Travel Group Ltd. will use every precaution to ensure that adequate measures are taken. )
During local or national holidays, certain facilities such as museums, attractions, restaurants, sightseeing tours and even shopping may be limited or not available. Alternatives will be offered whenever possible.
SERVICES NOT INCLUDED IN TOUR PRICES
Cost of passports, excess baggage charges, additional insurance, porterage, unless otherwise indicated in the itinerary, personal items such as laundry, cable telephone calls, room service, additional beverage service, meals and transfers not included in the tour, tips to the motor coach driver and local guides, which is subject to your satisfaction with their services; any items not specifically mentioned as included. If necessary, vaccinations are at your expense.
You are required to report any disability requiring special attention to CTC Travel Group Ltd. at the time of reservation so we can make all reasonable attempts to accommodate the special needs of disabled travelers. In the event of not being able to do so, CTC Travel Group is not responsible for any denial of services by carriers, hotels, restaurants and other independent suppliers. Most transportation services including the touring motor coach are not equipped with wheelchair ramps. We cannot provide individual assistance to a tour participant for mobility, dining, or other personal needs.
CTC Travel Group Ltd., 14-A King Street, Welland, Ontario, Canada L3B 2H9, Toll free 1-866-849-7626 , makes arrangements with reputable suppliers and acts only as an agent for the airlines or contractors providing accommodation, transportation, meals or other services, and accepts no responsibility for the quality of services in hotels, on board aircraft or any vehicle used in connection with the trip, nor for delays, loss or damage of luggage, or accident incurred by passengers resulting from the use of these transportation means, whatever the cause. Also, CTC Travel Group Ltd. shall not be liable for losses or additional expenses due to customer being late for a service. CTC Travel Group is not liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any transportation, accommodation, meals, tour or other services referred to herein, or resulting form neglect or default of any person harmed, corporation or other entity engaged to supply the same.
CTC Travel Group reserves the right to increase its price. If the price increase is greater than 7%, the consumer has the right to cancel the contract for travel services and be refunded the full amount paid for these services unless the increase is a result of Government imposed taxes or fuel surcharges approved by the Canadian Transportation Agency.
CTC Travel Group Websites